Refund and Returns Policy

Hibernian Healthcare Limited does not accept the return of goods without prior written notification to the returns department.

Goods can be returned once approval in writing has been given by Hibernian Healthcare Limited.

A ‘STRIPE RETURN NUMBER’ must be issued for all returns. Notification of the intent to return Goods must be made within 30 days of the Delivery/Invoice date.

The only goods that will be accepted for refund must be a current stock line and not a discontinued line or a special order item.

All approved goods for return must be in perfect condition, in original packaging, sellable and be completely without defect or damage. Such damage will totally cancel any obligation by Hibernian for any refund whatsoever on the item.

Goods are returned at the sender’s responsibility and cost. Hibernian accepts no responsibility for goods lost or damaged during return transit. Hibernian does not refund return carriage, postage or insurance costs.

Please Note: Special order items, discontinued items and returns outside 30 days are not subject to this returns policy and will be dealt with on a case-by-case basis.

If you return part or all of your order, we will not refund the delivery charge as this part of our service to you has been completed. In the cases of incorrect, damaged or faulty goods, the delivery charge for a replacement to be sent out will not be charged

For returns/refunds requests within 30 days please contact our Dispatch Team at (01) 460 4820 or