Patient Support Services

Care and compassion combined with the highest standards of excellence.

What we do in Patient Support Services

We are patient-focused medical services company prioritising the well-being of our patients above all else. Since 2006, Hibernian Healthcare has successfully delivered patient support programmes for the Pharmaceutical industry in Ireland. Working now with 15 leading Pharma clients as well as private patients, we offer ISO-accredited services with an industry-leading team covering all 26 counties. Our dedicated nurses provide compassionate expert care, we tailor our services to the specific needs of each patient ensuring that they receive a consistent level of service on their healthcare journey.

Many elements can be blended into a patient support programme, and we offer the following:

Home Nurse Visits

At Hibernian the wellbeing of our patients is always top of mind. We provide at home support to help our patients feel comfortable using a medication injection device. Being at home and having time to ask questions and process the information becomes much easier when the nurse visits the patient’s home and provides a thorough education on the use, expected side effects and management of the new medication in the patient’s life.

Travelling to an outpatient department can be challenging for patients for many reasons, our service ensures that the patient receives the care they need where they are most comfortable, at home.

Our services include

Education on how to take medication whether oral or injectable
Safe administration of the medical device

Adverse Event and Product Quality Complaint Reporting

Hibernian Healthcare has built as bespoke industry leading Adverse Event reporting tool which enables reports to be submitted by any member of our team wherever they are located. Delivering the report directly to the Drug Safety Team allows the information to be processed in the shortest time frame possible ensuring the highest standards of pharmacovigilance are adhered to.

We currently work across many therapy areas including:

Rheumatology
Dermatology
Gastroenterology
Endocrinology
Oncology
Haematology
Urology
Neurology

Compliance

Hibernian provides a range of aftercare support services to patients. These include phone support & SMS Messaging. We provide alerts to remind patients to take medication, product information and helpful tips for treatment management.

Sharps Management Services

Hibernian Healthcare provide a clinical waste service to our patients, we have a network of specially trained friendly and efficient couriers and are licensed to collect sharps nationwide.

Nurse Phone/Video Remote Education

As part of our service, we provide remote training and education on self-administration of prescribed treatments at home.

Clinical Trials Support

We have supported Clinical Trials across many therapy areas and can provide management and patient services at home or in-clinic including:

Phlebotomy
Centrifugation of samples
Packing samples and liaising with international couriers
Other diagnostic testing including arranging x-rays and ultrasound tests
ECG
Country Manager service

Our multi-disciplinary nurse team covers the Republic of Ireland and includes research nurses.

Blood Drawing (Phlebotomy) at Home

At Hibernian Healthcare we are delighted to support patients requiring Phlebotomy (Blood Draw) in the comfort of their own home. We pioneered this service in 2000 and were the first to offer GP and Warfarin blood testing, saving people from driving to hospital outpatient clinics.

We can deliver blood samples directly back to the hospital or use our private lab (at pass through cost). A referral / blood request form from your GP or specialist is required to provide this service. Our fully qualified nurses or phlebotomists will contact you to arrange a suitable time and come to your home to take your blood sample. They will then either return the sample to your hospital or to our private laboratory for analysis.

For further details about our Patient Support Services, contact Managing Director, Caroline Moran at caroline.moran@hibernianhealth.com or Key Account Manager, Nuala Pender at nuala.pender@hibernianhealth.com